Pitter Potter knows that you care about how your personal data is used, and that you value your privacy. Our customers’ privacy is highly respected and we will only gather and use personal data in ways described below, and in a manner that is consistent with our obligations and your rights under the law.

1. Our Information:

Pitter Potter

A sole trader registered company.

Registered address:

1-3 Teme Street,

Tenbury Wells,


WR15 8BB

  1. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly indirectly identified in particular by reference to an identifier’.

To put it simply, personal data is any information about you that enables you to be identified. Personal data includes obvious information such as your name and contact details, but it also covers less obvious information. For example: identification numbers, electronic location data, and other online identifiers.

You will find the personal data that we use outlined in Part 5, below. 

  1. What Are My Rights?

Under the GDPR, you have the following rights, which we will always strive to uphold:

11. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you all you need to know, but if you have any further questions, you are very welcome to contact us using the details in Part 11.

  1. The right to access the personal data we hold about you. Part 10 will instruct you on how to do this.
  2. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  3. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
  4. The right to restrict (i.e. prevent) the processing of your personal data.
  5. The right to object to us using your personal data for a particular purpose or purposes.
  6. The right to data portability. What this means is that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means. In many cases, you can ask us for a copy of that personal data to re-use with another service or business.
  7. Rights relating to automated decision-making and profiling. Our business does not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do We Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name
  • Date of birth
  • Address
  • Email address
  • Telephone number/s
  • Payment information
  • When you provide permission to other organisations to share with us (such as Instagram and Facebook)

When you interact with us on social media platforms such as Instagram, Facebook, WhatsApp or Pinterest we may obtain data about you.  The information we receive depends on your personal privacy preferences on each platform.

When providing permission for third party organisations to share your data you should check their privacy Policies carefully to understand fully how they will process your data.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful reason for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our productsand services to you. We require your personal details in order for us to enter into a contract with you.
  • Personalising and tailoring our products and services for you.
  • Communicating with you. This include responding to emails, calls or messages from you.
  • Supplying you with information by email or post that you have chosen to receive. (If you wish to opt out at any time, you can do so by emailing [email protected])

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with news, offers on our products and/or services and information. You will never be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

8. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

We share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguardsare applied to such transfers:

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures.

  1. Do We Share Your Personal Data?

We may sometimes contract with the following third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for your use. You do not have to use this form, but it is the quickest and easiest way to tell us what we need to know in order to respond.

There is generally no charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (E.G: if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.

We will respond to your subject access request within 28 days. We aim to provide a complete response, which includes a copy of your personal data. However, n some cases – particularly if your request is more complex – more time may be required. There is a maximum of three months from the date that we receive your request. We will keep you fully informed of our progress throughout.

  1. How Do You Contact Us?

To contact us regarding anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Louise Preston)

Email: [email protected]

Postal Address: Pitter Potter, 1-3 Teme Street, Tenbury Wells, Worcestershire, WR15 8BB 

  1. Changes to this Privacy Notice

We may occasionally change this Privacy Notice. This will almost certainly be necessary; for example, if the law changes. It may also be if we have changed our business in a way that affects personal data protection.

Any changes will be made available on our website pitterpottertenburywells.co.uk